Policies

Privacy Policy Template 

Effective date: 26.08.2026 
Business name: Hatches Ltd 
Website: www.hatchesltd.co.uk 
Contact: enquiries@hatchesltd.co.uk 

We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or use our services. 

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. 

Information We May Collect 

We may collect personally identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities. 

Non-personal identification information 

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information. 

How We Use Your Information 

We use your personal data to: 

• Provide and deliver our products and services 

• Respond to your enquiries or customer support requests 

• Send service-related communications 

• Improve our website and services 

• Comply with legal obligations 

We do not sell your data to third parties. 

Legal Basis for Processing 

We process your data under one or more of the following legal bases: 

• Consent – where you have given us permission 

• Contract – where processing is necessary for a contract with you 

• Legal obligation – where we’re required to do so by law 

• Legitimate interests – where it’s necessary for our business and your rights don’t override those interests 

Sharing Your Information 

We may share your data with: 

• Service providers who help us operate our business (e.g., payment processors, IT support) 

• Legal or regulatory authorities where required 

• Third parties where you’ve given consent 

All third-party service providers are required to respect the security of your data and process it in accordance with the law. 

Data Retention 

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements. 

Your Rights 

Under UK data protection law, you have the right to: 

• Access the personal data we hold about you 

• Request correction of inaccurate data 

• Request erasure of your data (in certain circumstances) 

• Object to processing or request restrictions 

• Request transfer of your data 

• Withdraw consent at any time (where consent was used)

 

To exercise any of your rights, please contact us at enquiries@hatchesltd.co.uk. 

Web Browser Cookies 

We use cookies and similar technologies to improve your browsing experience. You can manage your cookie preferences through your browser settings. For more details, see our Cookie Policy. 

Data Security 

We take appropriate security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. 

Changes to This Policy 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. 

Contact Us 

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact: 

Email: enquiries@hatchesltd.co.uk 
Post: The Wheelshed, Rectory Farm Barns, Walden Road, Little Chesterford, Saffron Walden, Essex, CB10 1UD 

If you’re not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): 
https://www.ico.org.uk